iNTRODUCING viva
The Virtual Intelligent Voice Assistant that understands you and talks to you
Rich audio, multilingual support & natural conversations
Customer call with OYO RoomsClick to play- Booking calls with Barbeque NationClick to play
- Credit card application requestClick to play
- Customer call with an airlinesClick to play
VIVA FEATURES
Made to fit the needs of your customers.
Integrate voice & conversational intelligence into your products through an independent platform that is always learning.
Multilingual speech recognitionSupports 10 Indian languages Trained over 0.1M hours of speech data
Streaming and synchronous cognitionAnalyses conversations for both online and offline use cases
Context & Intent identifcationVIVA Identifies the real meaning of the user's speech input as per your domain
Speaker characteristicsUnderstand your user better than ever before, enabling hyper-personalization of all calls
For your enterprise
Tech that suits your business needs
Functional 24/ 7
VIVA can function effectively and efficiently round the clock ensuring every inbound query is resolved quickly
Natural conversations
A conversation design framework to engage with users. Has a human-like conversation, unlike most FAQ bots.
Scalable tech
VIVA can handle scale with ease, it can simultaneously attend to any number of calls. Faster resolution for the user
3
Contextual Conversation Clustering (C3)
4
Conversation Monitoring
1234
1
VASR - Vernacular Automated Speech Recognition
2