Conversation Monitoring
This analyses the conversations to inform on when the customers call. It understands conversational patterns to show why and how the customers are calling.
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Contextual conversation clustering (C3)
C3 is our proprietary technology that intelligently identifies hidden conversational patterns in interactions between customer and VIVA or agents.
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Idiolect layer
The Idiolect Layer allows VIVA to create a unique customer profile in real-time based on an individual's speech attributes.
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