Conversation Monitoring
This analyses the conversations to inform on when the customers call. It understands conversational patterns to show why and how the customers are calling.
Learn moreContextual conversation clustering (C3)
C3 is our proprietary technology that intelligently identifies hidden conversational patterns in interactions between customer and VIVA or agents.
Learn moreIdiolect layer
The Idiolect Layer allows VIVA to create a unique customer profile in real-time based on an individual's speech attributes.
Learn more