Industry specific customised solutions
Integrate voice & conversational intelligence into your products through an independent platform that is always learning.
Banking & Insurance
Food & Beverages
Travel & Hospitality
DTH
Internet Service Providers
Banking & insurance solutions
- Inbound phone banking servicing
- Outbound credit card lead qualification
- Outbound welcome calling and account activation
- Outbound lead qualification
Workflow
Capturing customer inputs in the form of customer’s voice instead of the traditional DTMF inputs on the Interactive Voice Response System.
Intent identification based on the customer’s query and appropriate automated response to be provided based on the details available in the knowledge base
Impact
Reducing the number of calls received at the contact centre and eventually reducing the contact centre operating cost (savings).
Workflow
Initiating outbound calls to customers who have shown interest in getting a new credit card.
Asking questions in a human-like manner confirming the submitted details and additional information to qualify the lead quality
Impact
Reducing the delay in approaching customers who have shown interest, stopping them from going to other providers (higher conversion).
Workflow
Initiating outbound calls to new customers and helping them set up their account and loan.
Answering queries around account details, loan EMI or payable details etc.
Impact
Self-sufficient and completely automated 24x7 service.
Workflow
Initiating outbound calls to registered potential customers and collecting relevant information.
Filtering out leads with high conversion probability.
Impact
Increase ROI with freeing up agents to focus on converting high-quality leads.
Reducing the number of calls received at the contact centre and eventually reducing the contact.
Food & beverages solutions
- Inbound reservations and query resolution
- Outbound initiation for missed customer leads
- Feedback collection and sales outbound
Workflow
Having a conversational AI system in place to handle booking requests instead of call centre agents.
Answering pre and post-booking queries of customers such as pricing, parking availability, confirmation request etc.
Impact
Reducing call centre volumes and allowing specialisation of agents to handle certain complex queries.
Self-sufficient in most cases and 24x7 support
Workflow
Initiating personalised outbound calls in real-time for missed customer leads.
Answering queries and converting customer leads into actual bookings
Impact
Reducing potential business loss in the form of missed customers and improving customer experience.
Workflow
Initiating outbound calls to collect feedback from willing customers.
Initiating personalised outbound calls to regular customers to inform about the available offers.
Impact
Helping with customer insights to improve user experience and streamline operations.
Increasing the top line through outbound sales.
Travel & hospitality solutions
- Assistance during discovery and booking
- Post booking and pre-check-in/travel
- During-stay/travel and post-stay/travel
Workflow
Collecting customer information and preferences during discovery and steering the call to an agent with relevant skill-set, or scheduling a callback if agents are not available.
Handling booking requests and helping the customer with relevant information
Impact
Reducing call centre volumes and increasing ROI by allowing specialisation of agents to convert more leads.
Workflow
Handling customer queries related to their bookings and helping customers to make changes in their existing bookings.
Impact
Reducing call centre volumes and providing a quick one-stop solution to customers.
Workflow
Initiating outbound calls to customers with existing bookings to provide information for their stay and travel.
Initiating outbound calls to collect feedback after the stay and travel
Impact
Improving the customer experience by proactively guiding them through the stay and helping improve operations through customer feedback.
DTH
- Inbound query resolution
Workflow
Intent identification based on the customer’s query and automated resolution to be provided basis details available in the knowledge base.
Manage queries around top-ups, reactivation of set top boxes, payment related queries, change of plans/packages etc.
Handle surge in queries during extravaganza’s like sports events, political events, natural disasters, national holidays
Impact
Reduction in volumes of queries handled by call centre agents and facilitating the transfer of only relevant complex queries to them.
Elevated customer experience due to reduced AHT on the IVR
Internet Service Providers
- Inbound query resolution
Workflow
Intent identification based on the customer’s query and automated resolution to be provided basis details available in the knowledge base.
Manage technical queries around inconsistent internet speed, sudden drop in connection, faulty router etc.
Automated resolution for queries around payment, change in plans, offers, referrals etc.
Impact
Reduction in volumes of queries handled by call centre agents and facilitating the transfer of only relevant complex queries to them.
Increase in overall CSAT with personalised query handling
Online Gaming
- Outbound re-engagement initiation
Workflow
Initiating personalised outbound calls in real-time in the customer’s preferred language.
Hold automated conversations with existing user base to keep re-engage with info/updates.
Start outbound calls to dormant users with offers to incentivise reactivation.
Impact
Reducing the delay in approaching customers who have shown interest, stopping them from going to other gaming platforms.
Increasing the top-line through outbound sales and reducing business loss.
Helping businesses succeed with our solutions
We helpcut costs by 40-60%
We have achievedUpto 80% contact centre automation
We deliverCSAT score of 4.5+
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