To win the trust of the customer, insurance companies need to provide the best service with proper compliance adherence and a sharp reduction in misselling of policies along with excellent claims handling process. This can be easily achieved through the introduction of Conversational AI in insurance. VIVA automates and enables you to optimize every interaction in the customer lifecycle.
Ensure maximum ROI by filtering and prioritizing leads with a high conversion probability using our “Customer intent identification” technology
Increase the productivity of agents by scheduling their appointments with prospects
Authenticate the insured using the voice biometric technology and reduce verification time to ensure there was no misselling.
Insurance claim registration is a complicated process with a lot of documentation, where even one missing document can dismiss the claim. However, with the help of insurance automation, you can smoothen the whole process.
Accurately identify a person based on voice features, which is impossible to replicate.
Increase the policy renewal rate, leading to higher retention and satisfied customers.
Pre-built models using 2 million insurance specific conversations