Secure cloud | On-premise | Hybrid cloud
Handles 1000s of calls simultaneously
Military-grade security with compliance support
Superior customer experience with VIVA across mobile banking, credit cards and improved employee communications.
With Viva for Insurance, Automate and optimize every interaction from lead qualification to automating claims registrations and persistent renewals.
With VIVA, Automate hotel or restaurant reservation system, take customer feedback and ensure repeat footfalls.
Automate up to 80% call centre operations with VIVA. Save significant costs while achieving higher CSAT scores.
With streaming speech recognition and over 50 conversation frameworks for India, VIVA is designed to have natural conversations.
Readymade speech and NLU models with over a million domain-specific conversations. Customise new models using minimal information with reduced go-live time and cost.
We at Vernacular.ai understand your concerns towards fixed-cost pricing commitments, that’s why we have pioneered success-based pricing for conversation automation, which allows you to pay only for the share of calls automated by VIVA.
“With VIVA, we can handle calls at scale with zero wait time. Improved first call resolution and reduced call handling time have resulted in significant cost savings. After demonstrating higher CSAT scores with a high-quality and user-friendly contact center experience, we have expanded this solution nationally. Vernacular.ai has been a true partner and has worked closely with us to ensure a successful implementation.”
- Mr. Ahmed Raza, CTO - Barbeque Nation
July 17, 2019
Despite its healthy growth rate, the call centre industry in India has had its share of challenges such as high operational costs, employee attrition along with a shortage of highly skilled workers who can provide advanced client servicing in their respective industry domains.
May 28, 2019
In the past decade, India has transformed into one of the fastest-growing digital markets in the world. However, the majority of the content online is centered around the urban dweller, who lives in India’s metro cities, has considerable disposable income, and, most importantly, speaks English.
June 29, 2017
If you will take a glance at the mobile internet usage data — there are only about 150 million mobile internet users out of an estimated 370 million in the country today who are familiar with english; the internet is virtually unreachable for more than two thirds of its consumers and that fraction keeps getting bigger everyday.