Agent Assist boosts VIVA's performance and enables it to answer complicated user queries with unparallelled accuracies.
Agents now have the power to transfer the call back to VIVA so that they can focus on mission critical tasks and be productive like never before.
Conversations where agents are involved are incorporated into our training set and the model is fine tuned to increase its performance in the future.
Better Customer Experience
Human in the Loop ensures that users don't have to repeat themselves throughout the conversation and even unseen data points can be collected easily.