AI with Human in the Loop

Enable intuitive AI-Human partnership with our Agent Assist to further enhance the experience of your customers.

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Benefits:

Enhanced Accuracy

Agent Assist boosts Viva's performance and enables it to answer even complicated user queries with unparallelled accuracies.

Productive Agents

Agents now have the power to transfer the call back to Viva so that they can focus on mission critical tasks and be productive like never before.

Continuous Learning

Conversations where agents are involved are incorporated into our training set and the model is fine tuned to increase it's perfrmance in the future.

Better Customer Experience

HIL ensures that users don't have to repeat themselves throughout the conversation and even complicated data points like email addresses can be collected easily.

Want to learn more? Let’s talk.

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