VIVA for Food & Beverages Industry

Automate your contact center with VIVA and manage your resources optimally while providing a personalized experience to your customers, aligned with your brand.

Automate Hotel or Restaurant Reservation System

Automate Hotel or Restaurant Reservation System

  • Reduce call handling time and save costs up to 70% cost by taking reservations and resolving inquiries ranging from outlet timing to availability status, and current menu
  • Easy integration with existing reservation and inventory management system to keep the conversation personalized, concise and meaningful

Retention focused engagement

  • Initiates a personalized conversation to collect data points around the customer’s requirements
  • Design custom outbound call campaigns to reach out to specific segments and users
Retention focused engagement
Customer Feedback

Customer Feedback

Generate actionable insights by seeking feedback, both positive and negative, about food quality and service experience.

Consistent customer support

  • With VIVA, improve customer delight with 24/7 support, Zero-wait time
  • Provide consistent conversation experience aligned with your brand and effective query resolutions using multilingual capabilities
Consistent customer support

42%

reduction in overall call handling time

4.5/5

CSAT score, at par with agents

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