You only get one chance to get it right. That’s why we use a blend of artificial intelligence and human understanding to allow businesses and consumers to engage in productive conversations. With superior accuracy, your customers can communicate naturally, get what they need and be on their way.
Vernacular Intelligent Virtual Assistant enables effortless conversations on any channel through talk, text or touch. So you can offer more choice, deliver consistency across channels — and even combine channels to provide excellent customer care.
Our Intelligent Virtual Assistant allows you to automate transactions at every stage of the customer journey. From initial engagements and FAQs to lengthy and complex tasks such as enrollments and onboarding, VIVA can handle it all. With more self-service your customer service representatives can focus on tasks that need special expertise.
Trust is built with consistency. We design conversations aligned to your brand which are consistent across all your users. Our bots work 24*7 to ensure that your customers can talk when they want to. Ability of VIVA to handle thousands of converations at a time ensures your customers don't have to wait.
We realize that enterprises need a comprehensive solution which integrates automation with live agent support in their existing telephony systems. Our MRCP v1 and v2 compliant connectors ensure a swift integration experience for our customers.
Upto 80% automation can have significant impact on your bottomline. After our deployements, our customers have consistently reassigned agents to complex lead conversion conversations which has had remarkable impact on the top line.
Never have to worry about constantly hiring call female-call-center-agent employees, training them for every new business requirement and auditing for compliance or otherwise. Vernacular intelligent virtual assistant is a super agent answering upto 80% of the calls.
Our technology is built on the foundation of Customer Experience. Our Intelligent Virtual Assistant delivers high C-Sat scores which makes for happy customers who keep coming back.
Vernacular handles the most critical business applications for some of the India's most well-known brands. With millions of customer transactions and growing, we have the knowhow to make sure your to make sure your applications are always up and running and working the way they’re supposed to.