You only get one chance to get it right. That’s why we use a blend of Artificial Intelligence and human understanding to allow businesses and consumers to engage in productive conversations. With superior accuracy, your customers can communicate naturally, get what they need and be on their way.
Vernacular Intelligent Virtual Assistant (VIVA) enables effortless conversations on any channel through talk, text or touch. So you can offer more choice, deliver consistency across channels and even combine channels to provide excellent customer care.
Our Intelligent Virtual Assistant allows you to automate transactions at every stage of the customer journey. From initial engagements and FAQs to lengthy and complex tasks such as enrollments and onboarding, VIVA can handle it all. With more self-service your customer service representatives can focus on tasks that need special expertise.
Trust is built with consistency. We design conversations aligned to your brand which are consistent across all your users. Our bots work 24x7 to ensure that your customers can talk when they want to. Ability of VIVA to handle thousands of converations at a time ensures your customers don't have to wait.
We realize that enterprises need a comprehensive solution which integrates automation with live agent support in their existing telephony systems. Our MRCP v1 and v2 compliant connectors ensure a swift integration experience for our customers.