Artificial Intelligence in banking is now helping banks across their business with credit lending, to detect fraud and automate many offline processes. It’s now time to include Conversational Banking, where virtual banking assistant provides superior customer experience and improve operational efficiency for banks.
Are your customers spending a lot of time waiting in long queues before getting connected to the call centre support agents? Do they need to repeat the exact problem more than once to multiple agents? Conversational banking is your solution.
From lead qualification and data collection to engagement reminder, VIVA intelligently communicates with Credit Card customers and delivers better Customer Experience and ROI.
Using proper user context from customer profile management systems, VIVA can provide actionable insights for improving activation ratio by having multi-turn conversations with them
Automate conversations with employees - Prospects, New and Existing.
Integrate VIVA with the backend to track candidate’s progress and interact with them through the interview lifecycle: Inquiry about the job and the organization, the interview process, status and schedule, queries about relocation and orientation.
Resolve Reimbursement related FAQs, manage internal employee requests such as travel request settlement, boarding bills, and required documents for reimbursement, collect survey responses over voice.
Knowledge graph built on top of 1 million domain-specific data points
Experience with 5 large BFSI organizations