VIVA for Banking Industry

Artificial Intelligence in banking is now helping banks across their business with credit lending, to detect fraud and automate many offline processes. It’s now time to include Conversational Banking, where virtual banking assistant provides superior customer experience and improve operational efficiency for banks.

Mobile Banking

Are your customers spending a lot of time waiting in long queues before getting connected to the call centre support agents? Do they need to repeat the exact problem more than once to multiple agents? Conversational banking is your solution.

Increase Conversion with Smooth Onboarding

Increase Conversion with Smooth Onboarding

  • Integrate customer management portals and KYC services with VIVA
  • Convert the document-heavy on-boarding process to a conversation-only process
Transition to Conversational Banking

Transition to Conversational Banking

  • Integrate core banking and profile management systems with VIVA, to enable transactions like fund transfer, bill, and EMI payments, answer service queries
  • Remind customers proactively about their upcoming or pending transactions
Compliance Adherence

Detecting compliance violation

  • Analyze all calls for communication patterns, the sentiment of customers as well as support agents
  • Create custom compliance and regulations
  • Send near real-time breach notifications to a group of assigned members
Comprehensive Compliance Training

Comprehensive Compliance Training

  • Save time and cost with our interactive and customized training program
  • Keep a repository of all previous compliance cases for training
Faster and Simpler Fraud Detection

Faster and Simpler Fraud Detection

  • Authenticate customers using voice biometrics to enable secure communication
  • 100+ vocal characteristics to identify speakers reduces call handling time (AHT)

Credit Cards

From lead qualification and data collection to engagement reminder, VIVA intelligently communicates with Credit Card customers and delivers better Customer Experience and ROI.

Lead qualification and data collection

  • Initiates a personalized conversation to collect data points around the customer’s requirements
  • Language identification capability allows VIVA to converse in the customer’s language of choice
Lead qualification and data collection

Improved Activation Ratio with proactive reminders

Using proper user context from customer profile management systems, VIVA can provide actionable insights for improving activation ratio by having multi-turn conversations with them

Improved Activation Ratio with proactive reminders

Consistent customer support

  • With VIVA, improve customer delight with 24/7 support, Zero-wait time.
  • Provide consistent conversation experience aligned with your brand and effective query resolutions using multilingual capabilities
Consistent customer support

Human Resources

Automate conversations with employees - Prospects, New and Existing.

Hiring and candidate management

Hiring and candidate management

Integrate VIVA with the backend to track candidate’s progress and interact with them through the interview lifecycle: Inquiry about the job and the organization, the interview process, status and schedule, queries about relocation and orientation.

Employee satisfaction and support

Employee satisfaction and support

Resolve Reimbursement related FAQs, manage internal employee requests such as travel request settlement, boarding bills, and required documents for reimbursement, collect survey responses over voice.

1 million

Knowledge graph built on top of 1 million domain-specific data points

5 x

Experience with 5 large BFSI organizations

Fill out the information requested below and our representative will get in touch with you

By submitting this form, you agree to Vernacular.ai’s Privacy Policy.