about us

Who are we?

Vernacular.ai is an AI-First SaaS business, we’re enhancing customer experience through intelligent voice conversations. We deliver two unique products: VIVA and VASR.

VIVA helps accelerate engagement strategy and utilizes cutting edge speech recognition and NLU technology. It provides the best engagement possible. It is an intelligent, multilingual platform that can help automate up to 80% of call center operations. With 100,000+ hours of training data, VIVA has been deployed to help enterprises boost customer stickiness and loyalty through a deep understanding of the customer's context and intent.

VASR enables enterprises to convert audio to text by applying powerful neural network models in an easy-to-use API. The API recognizes 10 Indian languages to support the enterprise user base. VASR builds the foundation of our conversational AI platform.

We achieved
40-50% reduction

in Average Handling Time

We achieved
83% time reduction

to identify a new utterance

We have
97% approval rate

for smart suggestions

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our mission & our values

To become the leading Voice AI platform in the world

Values shape the culture of the company and we believe that the cultural fit always comes before the skill sets. We look to hire the best talent who are deeply aligned with our values. We live by these values in our day-to-day work, and especially during hard times.

Customer first

We start with our customer’s goals in mind, invest in user research and then work backwards. Our customer’s success is our success.

Take ownership and deliver results

We take ownership to solve problems and deliver results. We own the results of our actions and take responsibility for our failures. We make sure no one repeats the mistakes.

Bias for action

We take decisions quickly and act upon them. We promote action oriented behaviour rather than discussion based work. We believe a bad decision is better than no decision.

Strive for excellence

We ensure that whatever we do, we aspire to become the best in that domain. We push each other for excellence. We don’t stop until we get there.

Feedback

We believe that actionable feedback helps each of us grow in our roles. We work in a culture which encourages continuous flux of feedback from and to peers.

Disagree and commit

We believe conflict, discussion and debate are healthy. Ideas win and not the loudest person in the room or the highest title. We commit to the decisions made regardless of whether we agree or not.

Our technology helps companies maximise their potential

See our technology
Vernacular.ai
contact us

Our Office

address

Krishvi Aspire, 4th Floor, 516, Chinmaya Mission Hospital Rd, Binnamangala, Stage 1, Indiranagar, Bengaluru, Karnataka 560038

call us at

089795 64068

drop a mail

hello@vernacular.ai